Affiliate Exceptional Service
Open to Registered Affiliate members of BALI
Exceptional service demonstrated by a BALI Affiliate member in terms of; technical support, exceeding customer expectation, proactive involvement in BALI regional and national events, customer support and guidance, efficiency of service, product range and development, good complaint resolution procedures, flexibility in supporting budget constraints, flexibility with delivery issues. This is a paperwork submission only. No judging visits are undertaken.
london stone - PRINCIPAL AWard WINNER 2018
Formed in 2005, London Stone supplies quality natural stone and porcelain paving, in-house fabricated bespoke stone products and complementary hard landscaping materials, such as composite decking and wall cladding. The business currently has five showrooms situated around London and the Home Counties as well as concession showrooms in Cheshire and Cornwall and is beginning to establish in the North West.
London Stone is committed to delivering exceptional customer service to its loyal customer base and conducts its business in an ethical, transparent manner. Its frontline sales team is incentivised through a bonus scheme to provide an ‘above and beyond’ customer experience, and internal promotion is favoured over recruiting externally for managerial positions.
Customer feedback is actively sought through the Trust Pilot website and communicated to staff on a weekly basis. The range of products offered and the readiness to provide bespoke products affords customers a complete service, including delivery by the company’s own vehicle fleet, which uses an effective ‘delivery status’ system to keep customers fully informed.
London Stone works closely with designers, holds regular Landscaper Development Days, and works with BALI’s GoLandscape initiative to reach students at land-based colleges. Its ‘One Industry United’ initiative encourages industry collaboration and aims to break down the barriers between hard and soft landscaping.