Overview Harrod Horticultural designs, manufactures and supplies a comprehensive range of garden structures which are sold through our mail-order catalogue and online. Following a sharp rise in enquiries from garden designers and landscapers, we opened our trade division in 2013 to service these enquiries and accounts with a different brochure, trade price list and range of additional services. Our diverse range of products suit both contemporary or traditional gardens and our sustainable designs strike the ideal balance between decoration and functionality. Through our trade department we offer consultancy, planning, site visits, project management and a made-to- measure service for bespoke structures enabling us to provide a full end-to-end service that is required to make us the ideal partner to work with. Across the range of products we also offer a trade discount, various payment options and credit terms if required – to suit the need of our customers and their clients. In recent years there has been an increase in customers and clients not only wanting bespoke design but also a bespoke finish or colour to match an existing garden structure or building. As all our products are manufactured in the UK we can offer this option at very little cost.
Judges’ comments An impressive submission demonstrated how the company provides excellent customer service through a range of high-quality and often bespoke products and services. Testimonials highlight the value clients place on the service provided, and also obvious are the lengths to which the company goes in order to exceed expectation. Good customer retention is demonstrated. Support for fellow BALI members through cross-referring is commendable and Harrod Horticultural is active in regional and national BALI events.